Customer support

Good support keeps the operation moving.

Tell us what you are seeing, what workflow is affected, and what has already been tried. Our team will use that context to route the request clearly.

All systems operating

Status checked today · No active service advisories

Support hours

Monday–Friday, 8:00 a.m.–6:00 p.m. Eastern Time, excluding U.S. federal holidays. Urgent production interruptions are monitored during these hours. Your account agreement may define additional coverage.

We do not promise an instant fix. Response targets describe when an initial qualified response is expected.

Getting started

Onboarding begins with a working session to agree on users, priorities, source access, and operational definitions. We then validate data, pilot with a small group, and establish a practical adoption rhythm.

Review our delivery approach →

Choose a useful priority

Severity levels and response targets.

Urgent

Urgent request

A production-wide interruption or critical workflow blocked with no reasonable workaround.

Initial response target: within 1 business hour during support hours.

High

High request

A significant service or operating function is impaired, but work can continue with a limited workaround.

Initial response target: within 4 business hours.

Normal

Normal request

A defect or question affecting a defined user group or a non-critical workflow.

Initial response target: within 1 business day.

Guidance

Guidance request

How-to questions, reporting help, and improvement suggestions.

Initial response target: within 2 business days.

Documentation library

Useful starting points for your team.

Documentation is provided within your Meridian workspace and maintained with customer onboarding. These categories explain what to expect.

Workspace essentials

Navigation, saved views, role access, and common operating routines.

Data and connections

Source expectations, refresh timing, field definitions, and integration troubleshooting.

Playbooks and reporting

Exception ownership, severity guidance, scheduled reviews, and performance definitions.

Support request

Give us the context to help.

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Address: Allen House 1 Westmead Road SUTTON - SM1 4LA United Kingdom (GB)
Phone: +12722634189