TransportationNorthline Foods
A regional cold-chain distributor serving grocery and food-service customers across a multi-state footprint.
Challenge
Late delivery exposure and unplanned detention were hard to spot early because appointment, carrier, and facility updates arrived in separate workflows.
Implementation
Meridian mapped event feeds from transportation, appointment, and dispatch tools into a shared risk view. Teams piloted exception ownership on two operating regions, then established a weekly root-cause review.
17% fewer preventable late deliveries
Customer-reported across the first two quarters after rollout.
“The earlier signal gave dispatch time to protect the customer promise instead of explaining a miss.”
Carrier operationsRedtail Freight
A multi-terminal freight carrier coordinating linehaul and local service through a network of regional terminals.
Challenge
Exception response varied by terminal, while dwell information arrived too late to help supervisors rebalance work or coordinate a recovery.
Implementation
A normalized event timeline combined terminal milestones, dispatch notes, and carrier updates. Meridian helped set severity definitions and trained cross-shift owners on a consistent response loop.
28% faster exception triage
Measured during a 90-day project period against the prior-quarter baseline.
“We can see the issue, the owner, and what has already been tried—without chasing three inboxes.”
Warehouse & inventoryCaldera Home Goods
An omnichannel home-goods distributor balancing store replenishment, e-commerce orders, and seasonal inventory across several facilities.
Challenge
Inventory transfer decisions did not account consistently for warehouse labor capacity, creating avoidable movement and last-minute planning work.
Implementation
Meridian joined available-to-promise inventory, open transfers, and shift capacity into planning views. A pilot review cadence helped planners compare proposed moves against facility workload.
11 hours returned to weekly planning
Customer-reported average planning time saved after a 12-week pilot.
“The conversation moved from whose spreadsheet is right to which move helps the network most.”